Terms & Conditions

1. Overview

Propel3 (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or platform, you agree to the terms of this Privacy Policy and our Terms of Service. If you do not agree, please discontinue use.

This policy is governed by Canadian law and reflects global privacy frameworks, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable provincial, state and international privacy laws.

2. Information We Collect

We may collect the following types of information:

Personal Information
Includes identifiers like name, email, phone number, IP address, physical address, job title, billing information, and other contact data you voluntarily provide.

Usage Data
Includes browser type, device info, geographic region, referring URLs, pages visited, session duration, scroll and click behavior, and interactions with site features.

Tracking Data
Includes cookies, pixels, advertising identifiers (e.g. Google Advertiser ID, IDFA), session recordings, and diagnostic events collected via analytics or marketing tools.
Sensitive Information
Only where legally permitted and disclosed at point of collection. We do not intentionally collect sensitive data unless necessary for service delivery or legally required.

3. How We Collect Data

• Directly from you when you register, contact us, fill out a form, or use features on the site.
  Automatically through cookies and similar technologies.
• From third-party sources including advertising networks, analytics providers, integration partners, and vendors under contractual or lawful basis.
• See our Cookie Policy for details on tracking technologies and opt-out options.

4. How We Use Your Information

We use collected data for:

• Operating and improving the platform
• Providing customer support
• Fulfilling transactions and services
• Marketing and advertising (based on your preferences)
• Security, fraud prevention, and legal compliance
• Service analytics and product development

We do not use your Personal Information to train generalized AI models.

5. Disclosure of Information

We may share your data with:

• Vendors and service providers supporting the platform, including email, hosting, customer service, CRM, analytics, advertising, and payment tools.
• Marketing and ad networks for remarketing, lookalike audiences, conversion tracking, and behavioral targeting.
• Affiliates or contractors who help us deliver services.
• Law enforcement or other entities if required by law or to protect our rights.
• Business successors in the event of a merger or acquisition.

We do not sell your Personal Information for monetary value. We may share data for cross-context advertising as defined under California and other state laws. You may opt out (see Section 9).

6. Data Retention

We retain Personal Information only as long as necessary to fulfill the purposes outlined here, including legal, tax, regulatory, and security obligations. In some cases, data may be anonymized and used for research or analytical purposes indefinitely.

7. Data Security

We take reasonable technical and organizational measures to protect your data. However, no system is 100% secure. You are responsible for keeping login credentials confidential. If you suspect a breach, contact us immediately.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your Personal Information
• Withdraw consent for processing
• Object to or restrict data use
• Receive your data in a portable format
• Opt out of targeted advertising or profiling
• Appeal denied requests (where applicable)

To exercise any of these rights, see Section 10.

9. Jurisdiction-Specific Notices

We comply with local laws including:

GDPR/UK GDPR
You have rights under EU/UK privacy law, including objection to processing and lodging complaints with your data authority. We process data under lawful bases: consent, contract, legal obligation, or legitimate interest.

California (CCPA)
You have the right to know what data we collect, access or delete your Personal Information, opt out of “sharing” for cross-context advertising, and not be discriminated against for exercising your rights.

Virginia, Colorado, Connecticut, Utah, Iowa, and others
You may opt out of targeted advertising, request corrections, or appeal non-responses. Specific rules apply depending on your state.

See our full US State Rights Addendum for state-specific details.

10. Third-Party Services and External Links

Our platform may integrate or link to services including analytics (Google, LinkedIn, Meta), marketing tools, video content, social platforms, and scheduling systems. These services have their own privacy policies and data practices.

11. Children’s Privacy

Our platform is not intended for use by children under 18. We do not knowingly collect personal data from minors. If we become aware that such data has been collected, we will delete it promptly.

12. How to Contact Us

For privacy questions or to submit a data request:

Email: privacy@propel3.com

Mail: Propel3 (a division of Metrix Marketing)
#25 – 6950 120 Street
Surrey, BC, V3W 3M7, Canada

If you’re located in the EU or UK and require a representative or wish to file a complaint, we can provide contact information for our designated data protection representative upon request.

13. Changes to This Policy

We may update this Privacy Policy at any time. We encourage you to review it periodically. Changes take effect once posted.